1. I didn't get the tracking number or order status emails?

• Don't worry, just use follow tools:, https://www.replacement-laptop-battery.com.au/track-order.html, you can get it by yourself.

2. I use your tracking tools, but still can't get the tracking information in my email box?

• That may be your email system refuse or block all emails from us. You need contact us with another email address.(gmail, yahoo mail will be better).

3. I have send you many emails, but i didn't get any reply?

• Our service working hard all the time, every email will get reply in our site. If you didn't get any reply, that may be our reply emails were refused or blocked, please try contact us with another email address.

4. When i can receive my items?

• From AU Local Warehouse-------------------------------------------------in 2~4 working days
• From International Warehouse to Australia -------------------------------------in 4~11 working days
• From International Warehouse to Other Country------------------------------------ in 4~22 working days

5. Can i Know the Tracking url?

• In Australia,http://auspost.com.au/
• Other Country: You can tracking it on the local main post system after item arrived your country.

6.Can i wholesale laptop battery from you?

• Welcome wholesale order, We can offer more than 3000 types (about 18000 numbers) laptop batteries and can ship batteries worlwide
• Tell us follow information in the email: Simple instruction about you or your company, which battery you need, how many you need, what's the price you want, detail contact informaition and more

7.I can't find a replacement laptop battery for my laptop, what can i do?

• Search it with your original battery number or your laptop model in our site
• Just email to for help, tell us your original laptop battery number and your laptop model (OR show us some images), we can help you find any replacement / Genuine laptop battery in our wearhouse or the market.

8.The battery i received didn't fit my laptop?

• Please check your order email, to see whether it is the right one you ordered!
• If you find it is the wrong one you received, or you have ordered a wrong battery, just contact our service for a return number. Just a few simple steps that you can get a new battery soon.

9.The battery i received can't work ?

• Please don't worry, just make sure it is connect correctly, and chargering it for 4 hours or more longger time first.
• If you find it is stilled can't work at last, please take some picture or screenshots as proof.
• Contact our service, you will be given a return number and a resend order id.
• New battery will be sent to you.

10. Do you have a phone number? When i can heve a live chat with service?

• Sorry, phone number will not offer on site, as we found 99.99% question is about the order status. In fact, customer can get its staus by one click on our tracking page.
• We strongly suggest you contact us by email that our service can know detail you need.
• If you need have a live chat, please contact us at Australia Sydney Mon-Fri: 12:00~21:00

Order Refund:

• PaPal refunds can be processed within 5 minutes after receiving your refund request.
• Credit Cart refunds can be processed within 1-2 days after receiving your refund request.
• Please make sure that you have reached an agreement with the customer service before refunding.

Refund Procedure:

• 1. Contact our service, tell us what's happened and show some pictures as proof.
• 2. Get an RMA (return number) and return address.
• 3. Take one picture of the return package and one picture of the return invoice.
• 4. Return item back and email this 2 pictures to our service, get refund in 5 min.

Replace new item Procedure:

• 1. Contact our service, tell us what's happened and show some pictures as proof.
• 2. Get an RMA (return number), the return address and a replace order id.
• 3. Take one picture of the return package and one picture of the return invoice.
• 4. Send package back, email this 2 pictures to our service
• 5. Our service will update the status of resend order, warehouse will send a new item out.
• 6. Just wait for some days, you will recieve a new item.

Disclaimer:
Trademarks mentioned in this web site & Logos displayed are the property of their respective owners. Any reference to products or trademarks of such companies is purely for the purpose of identifying the product's number or the machine model which our products could replacement for [ or compatible for].

Any question email to:
Our office hours is 9:00 am - 6:00 pm （ Mon - Fri )
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